§ Contact

How to reach
us.

We're a small team — emails go to humans, not a ticket queue. Use the address that matches your context so we can route correctly.

Sales / pricing

hello@hellovelora.com
For Anyone evaluating Velora Billing

Demo requests, custom quotes, MGU/PEO scoping, broker-tier intros.

Procurement / legal

hello@hellovelora.com
For Buyer security + legal teams

MSA / BAA / DPA package, CAIQ + SIG + HECVAT questionnaires, redline reviews. Subject line: "Procurement — [Company name]". Response within 5 business days under NDA.

Customer support

hello@hellovelora.com
For Active tenants

Issues, feature requests, integration help. Self-Serve and above; Enterprise customers have a dedicated channel set up at onboarding.

Security disclosure

security@hellovelora.com
For Researchers + buyer security teams

Vulnerability reports per /SECURITY.md and /.well-known/security.txt. 90-day SLA on confirmed issues; safe-harbor for in-scope research.

Press / partnerships

hello@hellovelora.com
For Journalists, analysts, broker networks

Subject line: "Press — [Outlet]" or "Partnership — [Org]".

Or just try
the free audit.

Audit an invoiceSee pricing